Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions
• Rent equipment from us

Personal Information

This may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment providers)
• Rental history and preferences
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and rentals
• Send you order confirmations and shipping notifications
• Provide customer support and respond to your inquiries
• Send you promotional emails and newsletters (with your consent)
• Improve our products and services
• Comply with legal obligations
• Detect and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing
• Shipping and delivery
• Email marketing services
• Website analytics
• Customer support tools

Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes
• Protect our rights and property
• Ensure the safety of our customers and employees

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Our cookie policy covers:

Essential Cookies

Necessary for basic site functionality, including:

• Shopping cart functionality
• User authentication
• Security features

Analytics Cookies

Help us understand how visitors use our site to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain legal limitations.

Marketing Communications

You can opt out of promotional emails at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly
• Updating your account preferences

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain:

• Account information for the duration of your account plus 7 years
• Transaction records for 7 years
• Marketing preferences until you unsubscribe
• Support communications for 3 years

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our site

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: