Contact Us
Get in touch with our outdoor experts
Get in touch with our outdoor experts
Tip Beacon Outdoor Equipment
123 Mountain View Road
Vancouver, BC V6B 1A1
Canada
Monday - Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM
Main Store:
Rental Department:
Customer Service:
Monday - Sunday: 8:00 AM - 9:00 PM PST
General Inquiries:
Sales & Products:
Rental Services:
Customer Support:
Have a question about our products or services? Need expert advice for your next adventure? Our team is here to help!
Quick Response: We typically respond to all inquiries within 2-4 hours during business hours.
Shipping and rental services available nationwide
Same-day delivery available in Greater Vancouver
2-3 day shipping to major cities
3-5 day shipping to most locations
5-7 day shipping, competitive rates
Quick answers to common questions
Shipping rates vary by location and order size. Free shipping on orders over $150 within Canada. Expedited shipping available.
Yes! Visit our Vancouver store for professional fitting services for backpacks, boots, and other gear. Appointment recommended.
30-day return policy on unused items in original packaging. Equipment that doesn't fit or meet your needs can be exchanged.
Yes, we offer special pricing for groups, organizations, and bulk orders. Contact our sales team for a custom quote.
Absolutely! Our expert staff can provide personalized gear recommendations based on your specific outdoor activities and experience level.
We offer basic repair services for equipment purchased from us. For major repairs, we can recommend certified service centers.